Hi Everyone – we hope 2014 has been a good one so far. As we near the end of the calendar year, we thought we would provide some tips and tricks to ensure you are getting clear feedback about where you stand. You may have more influence over the caliber of the feedback you receive than you realize. Read below for tips and tricks for managing your manager and successfully communicate and manage up.
Part of being successful in the workplace is your ability to manage “up” or manage your manager successfully. The goal is to help your relationship become stronger and more effective, help you both be productive, and build greater trust.
Tips to Manage Your Manager:
- First, understand your manager and make him/her a partner: What makes your manager tick? What is his/her work style? What does your manager’s manager care about? What are his/her pet peeves? How does he/she like to hear good news? Bad news? Does your manager have a blind spot? What are your manager’s goals, priorities and pressures?
- Consider your manager’s perspective and needs: Put yourself in your manager’s shoes. What’s important to him/her? Increase your effectiveness by positioning your ideas and communications from his/her viewpoint.
- Build on your manager’s strengths and use complementary skills: Your manager is human too! What is your manager really good at doing? How can you use your skills to complement his/her strengths and weaknesses? Make both of you look good.
- Focus on things that matter most and deliver: Make sure your work is focused on what’s most important to your manager and team. Do you understand what the team’s top priorities are? The team’s currents strengths and weaknesses? Make sure your goals are aligned and you are prioritizing your results and time on the right things. And make sure you (and your manager) look good by achieving or exceeding your goals and objectives. Dependability is key!
- Find out what works best and do it: Don’t guess…ask. It’s ok to ask your manager how to best manage him/her and your time together. The more you know, the more successful you can be right off the bat. Be selective about using your manager’s time and resources effectively.
- Build your relationship – be honest, dependable and trust-worthy: Use your 1:1s to build your relationship. Bring an agenda to your 1:1s and also allow time to ask questions and get to know your manager and let him/her get to know you. Ask questions and actively listen. Talk about what motivates you and helps you do your best work. You should own tracking and follow-up on your progress and any open issues from your 1:1. Open 2-way dialogue can help you develop a trusting and trusted relationship. Be honest and dependable.
- Keep your manager informed: Provide a “heads up” so your manager is never caught off-guard or by surprise. Share bad news as well as good news early.
Tips to Communicate and Manage up Effectively:
- Give your manager an exec summary and ask if they want more information. Don’t drown him/her in details upfront. If your manager likes detailed information, make sure you are prepared and ready.
- Don’t wait until your work is “perfect” or 100%. Give a preview and get feedback. Iterative work is often a norm.
- Determine how often your manager wants and needs to hear from you and how. Tailor your communications accordingly.
- Be honest about what you can and can’t handle. It can be easy to overpromise in the beginning – work can start slow and then build quickly. Be careful about taking on too much. It is better to delight than disappoint.
- Know how your manager makes decisions and when and adapt your asks accordingly.
- Be proactive. Bring solutions, ideas and a point of view to your discussions.
- Get specific around deadlines and deliverables. Don’t make assumptions.
- Ask questions and if you are new, don’t be afraid to remind your manager that you are still learning.
- Use the right way to get your manager’s attention – in person, email, IM, Yammer, voicemail.
- Be a good active listener; use playbacks and paraphrase to make sure you’ve got it and to reinforce what’s been said.
- Most employees have a tendency to provide too little information and too late, so speak up early.
- Ask questions to build greater collaboration, clarification and understanding.
- It’s ok to disagree or bring a different perspective. Remember as a new employee or even if you are not, you can have a valuable point of view. Be prepared and make your case. But once a decision has been made, it’s time to get on board.
- Speak up for what you need: be direct and ask for what you want and need. Create a dialogue and avoid arguing. Justify your needs based on what’s important to you as well as the impact to the business and team.
- Ask for feedback frequently.